There are many reasons why businesses – especially small and medium-sized businesses – often drop the ball when it comes to employee training:
“Too busy”. “Can’t afford it”. “Don’t need it”.
There are grains of truth to each of these excuses. Employee training costs time and money and if done poorly, it may not lead to measureable improvements in productivity, safety, or workplace culture. However, not training employees also comes at a cost. Successful business leaders recognize that a skilled workforce is essential for business growth.
“The inventory, the value of your company, walks out the door every evening.”
A business may be able to “get by” on a day-to-day basis, with an untrained, or under-trained workforce, but there are significant costs to this approach:
More time and effort (and therefore money) must be spent when employees do not have the skills necessary to perform their work correctly. Every mistake costs money. In the best-case scenario, things must be done again. More commonly, things are left poorly done!
Low customer satisfaction
We live in a competitive world. A client or customer that receives an under-whelming product or service quickly moves on. In the age of social media, they are apt to make their complaints public, sharing their negative reviews with others. Employees need the training necessary to produce and promote high-quality products, and to provide services effectively. Equally important, they need to be educated about positive communication, customer service, and support.
High employee turnover / high absenteeism
No one likes under-achieving, or feeling inadequate. An employee who has uncertainties about how to perform their job, or who must spend their days coping with co-workers who are not adequately trained, is bound to be unhappy. In an unhappy workplace, unacceptable behaviors like bullying and harassment go un-checked, unsafe practices lead to injuries and illnesses, and generally poor morale adds to the mix. The result is high employee turnover and high rates of absenteeism. Unhappiness is contagious and expensive!
Lack of innovation
Well-trained employees have the core competencies and motivation to seek continual improvement. Through ongoing training, they acquire new skills that can improve productivity, find innovative solutions to challenges, and create a positive, pro-active workplace environment.
Over the long-term, companies that recognize the value of employee training will thrive against competitors by ensuring that everyone has the skill set required to succeed instead of just “get by”.
Article written by Kim Scaravelli, CEO, Trust Communications Inc.
We are Instructional Design and Digital Content Specialists. We have created 200+ customized online and blended learning programs for companies and non-profit organizations across Canada. Employee training programs do not need to be cost- or time- prohibitive. If you would like to talk about ways to overcome your training challenges, email us.